Effective Date: October 20, 2023

Last Updated: May 28, 2025

At Sitesandtours.com, your travel experience matters. We are committed to providing clear guidelines around cancellations and your safety. Please read the following carefully before booking any tour or travel package.

1. Cancellation Policy

a. Customer Cancellations

Cancellations must be submitted in writing via email to info@sitesandtours.com.

Standard Cancellation Terms (unless otherwise noted on the tour page):

  • More than 14 days before the tour date: Full refund minus processing fees (if applicable)
  • 2–14 days before the tour date: 80% refund
  • Less than 1 day before the tour date or no-show: No refund

Please note: Some bookings (e.g., last-minute deals, special offers, or third-party partner experiences) may be non-refundable. These exceptions will be clearly stated before you confirm your booking.

b. Operator-Initiated Cancellations

If a tour operator cancels due to unforeseen circumstances (e.g. weather, safety, insufficient bookings), you will be given the option to:

  • Reschedule the tour
  • Receive a full refund
  • Choose a similar alternative tour

c. Changes and Modifications

Requests to change tour dates or participant details are subject to availability and may incur additional charges. Contact us at least 72 hours before the tour date to request modifications.

2. Safety Policy

At Sitesandtours.com, we prioritize your safety and wellbeing while exploring the world.

a. Partner Standards

We carefully vet our tour operators and service providers to ensure:

  • Licensed and experienced guides
  • Proper safety protocols and emergency plans
  • Well-maintained equipment and vehicles
  • Adherence to local health, safety, and legal standards

b. Customer Responsibilities

To help ensure a safe experience, all customers must:

  • Follow the instructions of guides or operators at all times
  • Disclose any relevant medical conditions prior to the tour
  • Wear appropriate gear and observe safety rules during activities
  • Refrain from reckless or disruptive behavior

c. Health and Medical

  • If you feel unwell or have tested positive for a contagious illness before your scheduled tour, please inform us as soon as possible.
  • Some tours may require a basic level of physical fitness or medical clearance.

d. Travel Insurance

We strongly recommend that all travelers obtain travel insurance that covers cancellations, accidents, and medical emergencies.

3. Force Majeure

Sitesandtours.com and its operators are not liable for cancellations or disruptions caused by events beyond our control, including but not limited to: natural disasters, pandemics, government actions, war, or civil unrest. In such cases, we will work with you and our partners to find the best possible resolution.

4. Contact Us

For cancellation requests, safety concerns, or further questions, please contact us at:

Email: info@sitesandtours.com

Phone: +1 (256) 797-1375

Address: 3707 Cypress Creek Parkway

                 Suite 310 PMB 6012

                 Houston, Texas 77068

                 United States