We know plans change — and so does travel. This policy explains how cancellations, refunds, and changes work, and what safety standards you can expect when you book any tour or stay through Sitesandtours.com.
⚠️ Important — Tour-specific rules apply
The windows below are our default cancellation policy. Each tour or stay may set its own cancellation terms based on the provider's rules — these will always be shown to you at the time of booking. Booking-specific terms always take precedence over this default policy.
Cancellations by You
Cancelling your booking.
Full refund window
You can cancel and receive a full refund if you cancel at least 14 days before your tour or stay start date, unless otherwise stated in your specific booking.
Partial refund window
Cancellations made 7–13 days before your start date are eligible for a 50% refund.
No-refund window
Cancellations made fewer than 7 days before your start date, including no-shows, are not eligible for a refund. We may offer a credit toward a future booking at our discretion.
How to cancel
Send cancellation requests to info@sitesandtours.com with your booking reference. We will process refunds within 7–14 business days to the original payment method.
Changes & Rescheduling
Changes & rescheduling.
You can request date changes, group size adjustments, or itinerary modifications by contacting us. Whether a change is possible depends on availability and the specific terms of your booking.
- More than 14 days out: usually free, subject to availability
- 7–13 days out: may incur a rescheduling fee
- Fewer than 7 days out: may be treated as cancellations
Cancellations by Us
When we cancel.
We reserve the right to cancel a tour or stay in rare cases, such as:
- Insufficient minimum group size for shared departures
- Safety concerns (weather, political instability, emergencies)
- Provider failure (unavailable guide, vehicle, or accommodation)
- Circumstances beyond our reasonable control (force majeure)
If we cancel, you will receive a full refund or the option to reschedule. We may also help you find alternative arrangements at no extra cost.
Force Majeure
Force majeure.
"Force majeure" means events beyond anyone's reasonable control: natural disasters, political unrest, pandemics, border closures, government restrictions, or transportation failures.
In such cases, we will work with you in good faith toward a rescheduled booking or credit. Cash refunds for force majeure events depend on what we are able to recover from our own providers.
Travel Insurance
Travel insurance.
We strongly recommend comprehensive travel insurance. It typically covers:
- Trip cancellation and interruption
- Medical emergencies abroad
- Lost luggage and travel delays
- Evacuation and repatriation
We are not an insurance provider. You are responsible for obtaining your own coverage. If you cancel for a reason we cannot refund, your insurance may reimburse you.
Safety Standards
Our safety standards.
Your safety is our priority. Every tour and stay provider we list must meet these minimum standards:
Vetted partners
All guides, drivers, and accommodation providers are licensed (where required) and background-checked by our team.
Vehicle and equipment standards
Transportation providers must maintain insured, roadworthy vehicles. Activity providers (hiking, water-based tours, etc.) must supply appropriate safety gear.
On-trip support
You will have 24/7 access to our WhatsApp line during your tour or stay. If anything goes wrong, we respond within minutes during daytime hours.
Health protocols
Providers follow all applicable local health and safety regulations, including any seasonal or event-based requirements.
Your Responsibilities
Your responsibilities.
Before and during your trip, you are responsible for:
- Valid passport, visa, and entry documents
- Vaccinations and health requirements for your destination
- Personal belongings and valuables
- Following guide instructions during activities
- Informing us of medical conditions that may affect your participation
Complaints & Disputes
Complaints & disputes.
If something goes wrong during your trip, notify your guide or our WhatsApp support line immediately so we can resolve it in real time.
For post-trip complaints, email info@sitesandtours.com within 30 days of your tour or stay end date. Include your booking reference, a description of the issue, and any supporting photos or documentation.
Contact Us
Contact us.
Questions about cancellations, changes, or safety:
- Email: info@sitesandtours.com
- Phone: +1 (800) 515-4232
- WhatsApp: +1 (832) 272-5656
