Effective Date: October 20, 2023

Last Updated: March 17, 2026

At Sitesandtours.com, we are committed to providing a smooth, safe, and reliable travel experience. This policy outlines the terms for cancellations, refunds, and safety expectations for all bookings made through our platform.

1. Cancellation Policy

1.1 General Policy

  • Cancellation policies vary depending on the tour operator or accommodation provider.

  • Each listing clearly states its specific cancellation terms, which you must review before booking.

  • By confirming a booking, you agree to the provider’s cancellation policy.

1.2 Standard Cancellation Guidelines (Where Applicable)

Unless otherwise stated on the listing:

  • 7+ days before service: Full refund

  • 3–6 days before service: Partial refund (up to 50%)

  • Less than 72 hours: No refund

  • No-show: No refund

Note: Some providers may have stricter or more flexible policies.

1.3 Same-Day Cancellations

  • Same-day cancellations are generally non-refundable unless due to verified emergencies or provider-related issues.

1.4 Changes and Rescheduling

  • Requests to modify or reschedule bookings must be made in advance and are subject to availability and provider approval.

  • Additional charges may apply.

1.5 Provider Cancellations

If a tour or accommodation is cancelled by the provider due to:

  • Weather conditions

  • Safety concerns

  • Operational issues

You will be offered:

  • A reschedule, or

  • A full refund

1.6 Force Majeure

Sitesandtours.com and its providers are not liable for cancellations or disruptions caused by events beyond reasonable control, including:

  • Natural disasters

  • Government restrictions

  • Strikes or civil unrest

  • Pandemics or health emergencies

Refunds or rescheduling in such cases will depend on the provider’s policy.

2. Refund Policy

  • Approved refunds will be processed using the original payment method.

  • Processing times may vary depending on your bank or payment provider.

  • Transaction fees may be non-refundable unless stated otherwise.

3. Safety Policy

3.1 Commitment to Safety

Sitesandtours.com partners with trusted providers who are expected to maintain high safety standards for all tours and accommodations.

3.2 Traveler Responsibilities

By booking through our platform, you agree to:

  • Follow all instructions provided by tour guides or accommodation hosts

  • Comply with local laws, customs, and regulations

  • Arrive on time at designated meeting points

  • Use appropriate safety gear when required

  • Inform providers of any medical conditions or special needs in advance

3.3 Health and Fitness

  • Some tours may involve physical activity. You are responsible for ensuring you are physically able to participate.

  • If you have health concerns, consult a medical professional before booking.

3.4 Travel Insurance

  • We strongly recommend that all travelers obtain comprehensive travel insurance covering:

    • Trip cancellations

    • Medical emergencies

    • Personal belongings

    • Travel disruptions

3.5 Accommodation Safety

  • Property owners are responsible for maintaining safe and secure environments.

  • Guests must follow all house rules and safety instructions provided at the accommodation.

3.6 Emergency Situations

  • In case of an emergency during a tour or stay, contact local emergency services immediately.

  • You may also reach out to our support team for assistance.

4. Limitation of Responsibility

  • Sitesandtours.com acts as a booking platform only and is not liable for:

    • Injuries, accidents, or loss during tours or stays

    • Actions or negligence of third-party providers

  • We encourage all users to exercise personal responsibility and caution during travel.

5. Contact and Support

If you need assistance with cancellations, changes, or safety concerns, please contact us:

Final Note

By booking through Sitesandtours.com, you acknowledge that you have read, understood, and agreed to this Cancellation and Safety Policy.