Information We Collect
We collect information you provide directly to us, information collected automatically when you use our services, and information from trusted third parties.
Information you provide
- Account information: Name, email address, phone number, and an encrypted password.
- Booking information: Travel dates, traveler counts, dietary or accessibility needs, accommodation preferences, and any special requests you share with us.
- Billing information: Billing name, address, country/region, and ZIP code.
- Communications: Messages you send via email, WhatsApp, or our contact forms.
Information collected automatically
- Device & usage: IP address, browser type, device type, operating system, referring URL, pages visited, and time spent on each page.
- Cookies & similar technologies: Login sessions, shopping cart contents, language preferences, and analytics data.
Information from third parties
- Payment processors: We receive transaction confirmations from Stripe and PayPal — but never your full card numbers.
- Marketing partners: If you arrived via a referral link, we may receive that source attribution.
How We Use Your Information
We use your information for the following purposes:
To provide our services
- Process your bookings and arrange your tours
- Coordinate with our local Ghana partners (drivers, guides, accommodations)
- Send confirmations, itineraries, and travel updates
- Respond to your questions and provide customer support
To improve our services
- Understand how visitors use our site
- Develop new tour offerings based on demand
- Identify and fix issues
- Personalize your experience
For business operations
- Process payments and prevent fraud
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Send important account-related notices
With your consent
- Send marketing communications about new tours and special offers
- Share customer testimonials (always with explicit permission)
Payment Information
When you book a tour or experience through Sites & Tours, your payment information is processed securely through industry-standard payment providers, including Stripe (which handles credit/debit cards, Apple Pay, Google Pay, Klarna, Affirm, Link, and Amazon Pay) and PayPal (which handles PayPal and Pay-in-4).
We do not store your full credit card details on our servers. Each payment provider has its own privacy practices. We encourage you to review their respective privacy policies for full details on how they handle your payment data.
Your card data is safe. Sites & Tours never sees or stores your full credit card number. All payment processing happens on PCI-compliant systems operated by our payment partners.
Cookies & Tracking
We use cookies and similar technologies to operate and improve sitesandtours.com.
Essential cookies
These are required for the site to function — for example, keeping you logged in, remembering tours you've added to your cart, and helping prevent fraud. Blocking these cookies will prevent core site features from working.
Analytics cookies
These help us understand how visitors use the site. We measure traffic, popular pages, and conversion paths. The data is aggregated and not used to identify individual users.
Marketing cookies
With your consent, we may use these to show you relevant ads on other websites. You can opt out at any time through our cookie preferences or your browser settings.
Your control
Most browsers let you block or delete cookies. Visit your browser's help section for instructions specific to your device.
Sharing Your Information
We share your information only when necessary to provide our services. We never sell your personal information to third parties.
Service providers we work with
- Payment processors: Stripe and PayPal process your payments under their own privacy policies.
- Tour partners: We share necessary information (your name, contact info, special requests) with our trusted local guides, drivers, and accommodations in Ghana so they can deliver your booked experiences.
- Email & messaging services: We use trusted providers to send you booking confirmations and updates.
- Hosting & infrastructure: Our website and customer data are hosted on secure, industry-standard infrastructure.
- Analytics & marketing tools: We use these to improve our services. Data is anonymized where possible.
Legal obligations
We may share information when required by law, court order, or legal process. We may also share information to protect the rights, property, or safety of our company, customers, or others.
Business transfers
If Sites & Tours is acquired by or merged with another company, your information may be transferred as part of that transaction. We'll notify you of any such change.
Your Rights
You have several rights regarding your personal information:
Universal rights
- Access: Request a copy of the personal information we have about you
- Correction: Update or correct inaccurate information
- Deletion: Request that we delete your account and personal information
- Restriction: Ask us to limit how we use your information
- Objection: Object to certain types of processing (such as marketing)
- Portability: Request your data in a portable format
For EU/EEA residents (GDPR)
You have all the rights listed above, plus the right to lodge a complaint with your local data protection authority.
For California residents (CCPA/CPRA)
- Right to know what personal information we collect, use, and share
- Right to delete personal information
- Right to opt out of the sale of personal information (we don't sell, but you have this right)
- Right to non-discrimination for exercising your privacy rights
How to exercise your rights
Email us at info@sitesandtours.com or WhatsApp us at +1 (832) 272-5656. We'll respond within 30 days.
Data Security
We take security seriously and use industry-standard practices to protect your information.
Technical safeguards
- All data transmitted via HTTPS/SSL encryption
- Payment processing handled by PCI-compliant providers (Stripe, PayPal)
- Passwords stored using one-way encryption — we cannot read your password
- Regular security updates and monitoring
Operational safeguards
- Limited employee access on a need-to-know basis
- Trusted third-party providers vetted for security practices
- Incident response plan in place
What we ask of you
- Use a strong, unique password for your account
- Keep your login credentials confidential
- Notify us immediately if you suspect unauthorized access
Honest disclosure: While we work hard to protect your data, no system is 100% secure. We cannot guarantee absolute security, but we will notify you promptly if we become aware of a breach affecting your information.
Children's Privacy
Sites & Tours is intended for users 18 years and older. We do not knowingly collect personal information from children under 13 (or under 16 in EU/EEA countries) without verifiable parental consent. If we discover that we have collected such information, we will delete it promptly.
If you believe a child has provided us information without proper consent, please contact us at info@sitesandtours.com.
International Data Transfers
Sites & Tours operates from the United States and works with partners in Ghana. By using our services, you understand that:
- Your information may be transferred to, stored, and processed in countries outside your home country
- These countries may have different data protection laws
- We use appropriate safeguards (such as standard contractual clauses) with our service providers
- For our Ghana operations, we share only the minimum information necessary with local partners to deliver your booked experiences
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the bottom of this page. Significant changes will be communicated via email or a notice on our website.
By continuing to use Sites & Tours after changes are posted, you acknowledge the updated policy.
